Answering your FAQs: How does Pollie work?

Whether you are new to Pollie or have been following our content for a while, you may have questions about our membership options. This article will explain our different memberships in detail so that you find personalized PCOS care that best suits you and your goals!

At Pollie, our mission is to expand access to quality care to all menstruating people and empower individuals to take control of their complex chronic conditions, starting with PCOS. Our mobile app offers everything you need to manage your condition in one place to simplify your PCOS journey, wherever you may be on that path. 

How does Pollie work?

Our mobile app is designed to help you take control of your PCOS through evidence-based interventions and the support of our functionally-trained care team. Depending on where you are on your PCOS management journey, we have different membership tiers to fit your needs.

A note on labs

In order to receive the most personalized recommendations, we highly encourage you to share recent lab results with our care team or order labs through Pollie. This helps us create a PCOS Plan that addresses the root cause of your specific symptoms. 

Pollie’s PCOS Program

Pollie’s PCOS Program is our signature membership that is an extensive, hands-on three month program to help you understand your PCOS and uncover sustainable, long-term solutions that support your lifestyle and goals through a personalized PCOS Plan created by your care team. Going to the doctor several times per year is often not enough for a complex condition like PCOS and this membership is designed to provide the support that is needed outside of your existing physician care. 

Research shows that most people with PCOS have had to educate themselves about their condition after a diagnosis, which can be overwhelming given the amount of information that is out there on PCOS (1). That’s why our PCOS Program is here to offer all the resources you need to learn how to manage your symptoms from an interdisciplinary approach!

As previously mentioned, we highly recommend sharing recent lab results with your care team as your first step. If you do not have recent labs, you can order labs through Pollie and have them drawn at your nearest Quest lab. 

What’s included in the PCOS Program?

As part of the PCOS Program, you have access to everything Pollie has to offer! See below for what’s included in our PCOS Program.

• A personalized PCOS Plan: Manage your PCOS with curated nutrition, exercise, stress, sleep, and supplement recommendations
• Your own PCOS care team: Work with a dedicated team of PCOS specialists comprised of a functionally-trained registered dietitian (RD) and health coach to support you in your journey 
• Monthly video RD and health coach visits: Meet with your RD and health coach once per month for to go over your progress with your PCOS Plan (your initial RD visit will be 45 minutes; all other visits are 30 minutes long)
• Unlimited chat support: Receive answers to all your questions with unlimited support from your health coach and care coordinator
• Detailed symptom tracking: Gain a deeper understanding of what’s working for your body vs. what does not with our in-app PCOS symptom tracker
• Our research-backed educational library: Our resources take your specific symptoms, triggers, goals, and life stage into consideration to help you take control of your PCOS through education
• PCOS Community: Join our PCOS Community to learn and connect with each other in an inclusive and supportive space

How much is the PCOS Program?

You can join our PCOS Program for $89.99 per month or join our 3-month auto-renewing plan for $134.99 (just $44.99 per month when you pay upfront). 

Our program is not currently not covered by insurance, but that is something we are actively working on! However, you can use your HSA/FSA to pay for memberships and lab packages.

Pollie’s PCOS Flex Membership

If you are not ready to fully jump into Pollie’s PCOS Program, PCOS Flex is a great way for you to explore our app and everything it has to offer. Our PCOS Flex membership gives you easy (and flexible!) access to PCOS experts to ask about labs, nutrition, exercise, supplements, and other lifestyle factors. PCOS Flex is the membership for you if you find yourself in the following scenarios:

• You’ve been curious about Pollie’s PCOS Program, but not quite ready to join and want to see what it’s all about
• You want the ease and accessibility of being able to ask PCOS experts questions about labs, nutrition, exercise, supplements, and more
• You just had labs drawn and have questions on your results
• You want to access and continue updating your personalized PCOS Plan without joining the PCOS Program*
• You have completed several months of Pollie’s more intensive PCOS Program and are looking for continued support as questions arise

*Available after each RD visit

What’s included in PCOS Flex?

Our PCOS Flex plan has similar offerings to our PCOS Program membership but allows you to decide how much care team support you choose to use. See below for what’s included in PCOS Flex:

• A personalized PCOS Plan: Manage your PCOS with personalized with nutrition, exercise, sleep, stress, and supplement recommendations (Note that PCOS Plans will be updated after each RD visit for our PCOS Flex members)
• Access to book ad-hoc visits with PCOS experts: Schedule 30 minute visits at a reduced rate compared to market prices (Pollie charges $50 per visit with a RD and $30 per visit with a health coach) 
• Unlimited chat support: Our health coaches are here to answer any questions you may have on lifestyle/behavior changes when it comes to managing your PCOS
• Detailed symptom tracking: Gain a deeper understanding of what’s working for your body vs. what does not with our in-app PCOS symptom tracker
• Research-backed education library: Our resources take your specific symptoms, triggers, goals, and life stage into consideration to help you take control of your PCOS through knowledge
• PCOS Community: Join our PCOS Community to learn and connect with each other in an inclusive and supportive space

How much is PCOS Flex?

You can join PCOS Flex for just $9.99 per month or join our 3-month auto-renewing plan for $14.99 (just $4.99 per month when you pay upfront). If you want to book visits with our care team to receive more personalized PCOS support, you can schedule visits with either a RD or health coach. RD visits are $50 and health coach visits are $30 for a 30 minute session.

Like with our PCOS Program, we suggest sharing recent lab results or order labs through Pollie to further personalize your visit and recommendations.

What’s the difference between PCOS Flex and the PCOS Program?

The major difference between PCOS Flex and the PCOS Program is the ability to make ad-hoc visits. With the PCOS Program, monthly video visits with your RD and health coach are included in your membership,  as are regular check-ins from your health coach. With PCOS Flex, you can book as-needed visits with your RD or health coach for a reduced rate. Not whether to book a visit with a RD or health coach? See this chart below!

What is PCOS Starter?

PCOS Starter is the free version of Pollie where you can explore select features of our app at no cost. This membership is for anyone who wants to see what Pollie is all about before signing up for PCOS Flex or the PCOS Program or want to downgrade after either paid membership option.

What’s included in PCOS Starter?

Below are the features that are accessible to you in PCOS Starter:

• Care coordinator support: Ask your care coordinator about how to navigate Pollie’s app, labs, or memberships at any time
• Detailed symptom tracking: Use Pollie’s built in symptom tracker to start or continue monitoring symptom trends
• Research-backed education library: Explore our full education library complete with blog articles, meal plans, and workout guides
• PCOS Community: Join our PCOS Community to learn and connect with each other in an inclusive and supportive space

You can always upgrade to Pollie’s PCOS Flex or PCOS Program membership directly within the app when you are ready to receive more personalized care.

Which membership is right for you?

The membership that suits you best truly depends on where you are at when it comes to managing your PCOS. We recommend starting with Pollie’s PCOS Program to learn the foundation of managing your unique condition with the full support of your care team to start. 

After several months, many of our members either continue with our PCOS Program or choose to switch to PCOS Flex to have the option to book care team visits when needed. 

Once you feel comfortable managing your PCOS, our PCOS Starter membership is here with any resources you may need. 

Check out all of our different membership tiers, here.

If you have any questions regarding Pollie’s memberships, labs, or PCOS Community, feel free to schedule a discovery call with co-founder Jane here or email hello@pollie.co.

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