Terms & Conditions

Last updated: March 9, 2021

Please read these Terms & Conditions (“Terms”, “Terms & Conditions”) carefully before using the http://pollie.co website (the “Service”) operated by Pollie, Inc. (“Pollie”, “us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

If you have a medical emergency, immediately call your doctor or dial 911. The Service provides general health and wellness information and as a means to interact with women’s health specialists. It does not replace your relationship with any practitioner or service, and the Service does not provide medical advice, care, diagnosis, or treatment. None of the content on the Service’s website or platform should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.

SERVICE DESCRIPTION

The service provides individuals (“Members”) accessing it with general educational information on a variety of health and wellness related topics (“Content”), personalized matches to women’s health specialists (“Providers”), access to book appointments with Providers, and the ability to track symptoms depending on Member’s subscription plan. The service contains sections that are only available to registered Members of the Pollie Service and sections only available for paid subscription plan members. This includes, but is not limited to the ability to book virtual appointments with a range of Providers through Pollie’s Service that are independent women’s health specialists practicing independently of the service with a range of credentials. We do not practice medicine or any other licensed profession, and do not interfere with the practice of medicine or any other licensed or not-licensed profession by Providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license.

PRIVACY

By using the Service, you consent to our processing your information consistent with our Privacy Policy. Please review the Privacy Policy for a description of how we may collect and use your personal information. The Privacy Policy is hereby incorporated into these Terms of Use by reference and constitutes a part of these Terms of Use.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Pollie and its licensors.

Links To Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Pollie.

Pollie has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Pollie shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Members

We created Pollie to improve Members healthcare experience starting with women with hormonal health issues, and we strive to create an exceptional user experience. While we work hard to make that happen, you acknowledge that we have no control over, and no duty to take any action regarding: (a) which members gain access to the Site and/or the Services, (b) what Content you access, (c) what effects the Content may have on you, (d) how you may interpret or use the Content, or (e) what actions you may take as a result of having been exposed to the Content. While we seek to match our members with providers that match the care style they are looking for (including, but not limited to, preferences such as: communication style, budget restrictions, tendency toward “traditional” care vs. “non-traditional” methods, treatment methods, provider credentials) we do not accept liability for the healthcare decisions that members make and Pollie’s suggested matches are not medical recommendations.

You release us from all liability for you having acquired, you having not acquired, or your use of Content. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Site and/or the Services. We have no special relationship with or fiduciary duty to you.

Providers

In addition to providing the Service for our members, we have Providers as part of our network. Any new Provider signing up to the Service must agree to abide by the Service’s “Provider Pledge” found on our website.

All Providers must (a) have the ability to provide virtual consultations and acknowledge that they are responsible for the specific telehealth regulations that apply to them based on their type of business, credentials, and practice location, including but not limited to the ability to practice with members across applicable geographical boundaries (e.g., including but not limited to state, province, and country lines); (b) offer, at minimum, a free 15-minute “discovery” call to all matches made through the Service, (c) agree to provide proof of their credentials when asked, (d) acknowledge that liability coverage for their own business or practice, including but not limited to malpractice insurance, is required to join the Pollie network and subsequently agree to provide proof of their insurance if and when asked.

The Service is not responsible for any Provider who may fail to comply with these Terms, and reserves the right to terminate use of the Service if it is found that a Provider has joined the directory that is not practicing according to the Provider Pledge or items A through D listed above.

The Providers utilizing or featured on the Service are subscribers to and licensees of the Service and not employees of Pollie. Any opinions, advice, or information expressed by a Provider on the Service are of the facility, professional or specialist alone. They do not reflect the opinions of Pollie. Pollie does not recommend or endorse any specific tests, providers, products, procedures, medications, devices, opinions, or other information that may be mentioned on any medium of the Service by a Provider.

The inclusion of Providers on the Service or in any professional directory located on the Service does not imply recommendation or endorsement of such Provider nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any Provider contained therein. Such information is provided on an “as-is” basis and Pollie disclaims all warranties either express or implied.

Pollie shall in no event be liable to you or to anyone for any decision made or action taken by any party (including, without limitation, any Service user) in reliance on information about Providers on the Service. The use of the Service by any entity or individual to verify the credentials of Practitioners is prohibited.

Providers on the Service agree that the Service will take a 20% fee of the total appointment price set by the Provider for all appointments booked through the Service. This fee is subject to change without notice.

Payments Made Via Service

To the extent that you purchase specific services or products via the Service, including without limitation payments to Providers, then (to the extent that such purchases are not paid under the terms of an applicable Enterprise Agreement), processing services for such payments on the Service are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these terms you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of the Service enabling payment processing services through Stripe, you agree to provide the Service accurate and complete information about you and your business, and you authorize the Service to share it and transaction information related to your use of the payment processing services provided by Stripe. Both Members and Providers agree to the Stripe Services Agreement by using the Service.

The Service has a cancelation policy of 24-hours for provider appointments for a full refund. If Members cancel 24-hours before their upcoming appointment they will be entitled to receive a full refund. If Members cancel within 24-hours of their appointment, they will not receive a refund.


The Service also offers the ability to upgrade member accounts to a paid automatically-renewing subscription plan. Members may upgrade their account to a paid version powered through Stripe. Members can view their invoice history, update their billing information and payment method, cancel subscriptions (canceled subscriptions will be processed at the end of the billing period), renew their plan, and/or switch between different payment pricing.


WE PROVIDE THE SERVICES “AS IS” AND “AS AVAILABLE.” WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING ALL STATUTORY WARRANTIES, WITH RESPECT TO THE SERVICES AND THE SITE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. WE ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY members OF THE SERVICES OR ANY OTHER DATA OR INFORMATION PROVIDED OR RECEIVED THROUGH THE SERVICES.EXCEPT AS EXPRESSLY SET FORTH HEREIN, POLLIE MAKES NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE, AND FUNCTIONS MADE ACCESSIBLE THROUGH THE SERVICES OR ANY OTHER SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. POLLIE DOES NOT WARRANT THAT THE SITE OR THE SERVICES WILL OPERATE ERROR-FREE, BUG-FREE OR FREE FROM DEFECTS, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT THE SERVICES, SOFTWARE OR SITE ARE FREE OF COMPUTER VIRUSES, CONTAMINANTS OR OTHER HARMFUL ITEMS.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Headings

The headings of the sections of this Agreement are for convenience only, do not form a part hereof, and in no way limit, define, describe, modify, interpret or construe the meaning, scope or intent of this Agreement or any terms or conditions therein.

Eligibility

You must be 18 years of age or over, or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, to create an account with us or use the Site and the Services. If you are between the ages of 13 and 18 or the applicable legal age in your jurisdiction, you can use the Site or Services only under the supervision of your parent or guardian who has agreed to these Terms & Conditions. Those under the age of 13 may not use the Site or Services. Parents or legal guardians of a child under the age of 18 may use the Site or Services on behalf of such minor child. By using the Site or Services on behalf of a minor child, you represent and warrant that you are the parent or legal guardian of such child, and that all references in these Terms & Conditions to “you” shall refer to such child or such other individual on whose behalf you have authorization to enter into these Terms & Conditions and you in your capacity as the parent or legal guardian of such child or as the authorized party of such individual.

If you do not qualify under these Terms & Conditions, do not use the Site or Services. Use of the Services is void where prohibited by applicable law, and the right to access the Site is revoked in such jurisdictions. By using the Site and/or the Services, you represent and warrant that you have the right, authority, and capacity to enter into these Terms & Conditions. The Site is administered in the U.S and users are responsible for compliance with any local, state or federal laws applicable to their use of the Services or the Site.

Electronic Contracting

Your affirmative act of using the Services and/or creating an account constitutes your electronic signature to this Agreement, which includes our Privacy Policy, Acceptable Use Policy and Additional Terms, and your consent to enter into such agreements with us electronically.

Contact Us

If you have any questions about these Terms, please contact us.